Get in touch!

We’re real people who check our emails and care about our customers. Let us know what's on your mind.

Email us anytime

support@crushs.com

Track your order

Tracking Page »

I'd like to track my order

You should have received an email with your tracking information. If you can't find it or didn't get it no problem. You can track your order here: crushs.com/apps/track

When will my order ship?

We normally ship orders early mornings Monday through Friday. Most orders go out the same or the next business day. Orders placed Friday past around 6am or so through Sunday PM ship first thing Monday morning.

How long does shipping take?

Most orders arrive within 3 to 5 days, depending on your location. You’ll get a tracking link by email once your order ships. We ship pretty quick from our Wisconsin warehouse.

 

Canadian orders may take a little longer due to customs.

Do you ship internationally?

We only ship to the US and Canada at the moment. If you're in a different country and interested let us know so we can plan for international orders better.

Can I cancel or change my order?

Most likely, yes. You have at least 30 minutes after placing your order to make changes or cancel. After that, it might already be packed. Email us and we’ll do our best to help.

Something showed up damaged. What do I do?

Let us know. We’ll make it right. Send an email with photos and/or video along with your name and order number.

I can't find my package

  • Sometimes the tracking is off by a day. It may take an extra day to get to you.
  • Check with your neighbors (happens more than you think).
  • Walk around your house and see if they left if somewhere else. (Also happens quite often)
  • Check the official carrier's tracking link. There is usually more info in the official tracking. Such as "left in parcel locker". DHL Tracking • USPS Tracking
  • Ask your mailman about it
  • Check our Tracking Link. Don't forget to check the carrier's official tracking as well.
  • If you've done all of these and still don't have it send us an email to: support@crushs.com

 

 

Get in touch

Shoot us an email to support@crushs.com with your name and order number. Let us know what's on your mind. Check your spam folder if you haven't heard back from us after a day. 

 

IMPORTANT: Please, only call if you don't hear back via email

If you don't hear back from us within 24 hours please leave a message at 1-916-806-5250.

 

Email is MUCH better for us. Only call if you can't get ahold of us through email.